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Hours & Contact Information:
Our office number is (727) 910-2001. Our hours of operations are Monday-Friday, 9:00 a.m. to 5 p.m. EST (Close at 4 p.m. on Friday). Closed Saturday & Sunday.
Or you may email us anytime at: [email protected]
If you have issues accessing your client access account after hours, please call our Client Service Support line at 877-752-2237 Monday through Friday, 8 a.m. to 9 p.m. EST. Saturday and Sunday, 8 a.m. to 5 p.m. EST.
How can I keep an eye on my accounts?
RJ Client Access is your source for a simple, secure way to access your account information on your computer or mobile device – it puts instant insight and control at your fingertips!
See our step-by-step video, “Client Access Enrollment” (link to the video within our “How To” library in the resource center)
You will need to enroll and set up your account; click here to start. (here – link to client access enrollment page)
Enter your personal information & your account number (your account number can be found at the top of your statement).
Who do I contact if I’m having trouble logging into my client access account?
You can call our office at 727-910-2001 Monday-Friday, 9:00 a.m. to 5 p.m. EST (closes at 4 p.m. on Friday), and we would be happy to assist you.
Or you may contact our RJ access service support line at 877-752-2237 Monday through Friday, 8 a.m. to 9 p.m. EST. Saturday and Sunday, 8 a.m. to 5 p.m. EST
How do you charge for your services?
We have two separate service arrangements.
The first method is an advisory arrangement, where we charge one transparent fee, which includes the management of all your investment accounts held with us, ongoing retirement, and your vision financial planning. We also offer many other benefits and guidance regarding other financial aspects of your life that we do not directly manage. Have questions about your 401(k)? We have advice on that. For questions about estate planning, we can offer clarity.
The second method is a flat dollar structure, where we help with various Planning or Investment Consulting service areas. Our Planning services include Financial, Tax, Insurance, Education, Retirement, Estate, and Business Planning. Our Investment Consulting services include creating an investment profile, a portfolio holdings review, asset allocation review, investment strategy recommendations, security, and investment manager research of asset classes and sub-class analysis, sector, style, and historic performance review.
There are investment products with additional fees, such as 529 College savings plans & Life Insurance Products, which will be evaluated when determining the right solution for you.
Coastal Bay vs. Raymond James, What’s the difference?
Coastal Bay Wealth is an independent financial advisory team; our relationship with Raymond James allows us to offer you the highest level of client service. Raymond James provides business services to Coastal Bay Wealth, such as compliance oversight, technology, statement generation, reporting & securities are offered through Raymond James Financial Services, Inc. member FINRA/SIPC.
Are you a Fiduciary?
Yes. We follow the fiduciary standard on advisory accounts. The Advisors at Coastal Bay Wealth take responsibility under fiduciary standard of care for advisory relationships to a more personal level. We believe each connection requires a unique level of service to ensure we are consistently earning our keep and helping to position you for success, both financially and in everyday life.
How do I explore becoming a new relationship?
It all starts with a connection. So, if you aren’t already connected with our team at Coastal Bay Wealth and you find yourself, a loved one, or a friend in need of financial planning and advising services, we would be happy to help!
The best way to start is by scheduling a 15-minute no-obligation phone call by clicking here.
Change to Who Are Your Clients?
Our clients are our friends. We start by engaging in a professional relationship that progresses toward a friendship.
How do we stay in contact?
Our team takes a proactive approach to communicating with our relationships through various delivery methods. Aside from our regular planning meeting, you can expect to receive general information from our team throughout the year, primarily digitally, as well as custom videos and the Investment Strategy Quarterly publications. Additionally, you will receive personal invitations to special events and educational presentations throughout the year. You are always encouraged to contact us with questions or whenever we may be of service. There is never a fee or cost to do so.
Is my account safe?
Accounts are custodied at Raymond James Financial Services, Inc. (RJFS), and all statements and account insurance are provided through Raymond James. You receive statements and online access directly from Raymond James, providing independent third-party reporting. Your accounts are insured against lost or stolen cash or securities by the Securities Investor Protection Corporation (SIPC), a U.S. government-chartered corporation. As a member of SIPC, securities in your account are protected for up to $500,000 for lost or stolen securities.
In addition to SIPC protection, RJFS provides additional coverage for client assets:
- An aggregate loss limit of $1 billion for eligible securities, over all client accounts.
- Cash in the Raymond James Bank is FDIC insured for up to $2.5 million
Note: This does not protect your account from market loss.
What can I expect from my relationship with Coastal Bay Wealth?
First, you can expect us to get to know you well. We strive to learn as much as possible about you because it helps us guide you toward better financial decisions. We view this as a long-term partnership focused on your vision.
Second, you can expect attention to detail, prompt response to letters, calls, and emails, clear reasoning for our recommendations, diligent execution of the tasks, and confidentiality in all matters.
Finally, you can expect absolute honesty and integrity in every meeting, every observation, and every recommendation we make. You can and should expect us to adhere to the highest ethical and professional standards in every aspect of our relationship. We strive to simplify your life and enhance your lifestyle.
Does Coastal Bay Wealth have an investment strategy team?
Yes, we utilize a world-class investment strategy team led by Chief Investment Officer Larry Adam, consisting of various Raymond James top thought leaders, dedicated analysts, and support groups.
The mission of the Investment Strategy team is to provide actionable ideas and timely perspectives from the leading investment professionals across the firm. In collaboration with our Chief Investment Officer (CIO) and the Raymond James Investment Strategy Committee, we formulate centralized messaging on relevant investment strategy themes, asset allocation guidance, and timely investment strategy topics. We provide you with the educational resources necessary to understand better and communicate these ideas while supporting you with practical and objective guidance on implementing our team’s ideas.
What is your investment approach?
Our process starts with your vision. Our approach considers your needs summarized in the following steps:
- We help you establish and articulate your goals and vision.
- We collaborate to determine the appropriate mix of investment types.
- We develop an investment recommendation that focuses on your overall vision for your future.
- We implement and continue to evaluate your portfolio as your needs and vision change over time.
Our success is measured by your future which is why our process is dynamic, so we can assist you as life events occur.
What licenses and designations do your team members have?
Our advisors and associates receive systematic training through continuing education, continuous improvement programs, and the attainment of industry certifications.
Michael Cox and Nicholas Manns hold various professional designations and licenses, including:
- CERTIFIED FINANCIAL PLANNERTM (CFP®)
- Series 7 Registered Principal
- Series 63 Uniform State Securities Agent
- Series 65 Registered Investment Advisor
- Series 66 Uniform Combined State Law
- Series 9 General Securities Sales Supervisor – Options License
- Series 10 General Securities Sales Supervisor – General License
- Series 31 Futures Managed Funds
- FL 2-15 Life, Health, and Variable Annuities Agent